![]() Verify the Ethernet light of the main adapter which connected to your wireless router via Ethernet cable is lit up. Make sure the Ethernet light is lit up on the main adapter. Detail the network topology of your house. Whether you have tried all suggestions listed above or not. The model number of your router and Powerline adapters.Ģ). Please contact TP-Link technical support with the following information if you still cannot have internet access after the above suggestions.ġ). How to update the firmware using tpPLC Utility (new logo)? How to update the firmware of Powerline ac Extender via web-based management interface (new logo)? Upgrade to the latest firmware and repair them. How to add a device using the tpPLC App (Smartphone)? How to add a device to the network using tpPLC Utility (new logo)? How to set a new powerline network name using tpPLC Utility (new logo)? How to secure your powerline network by pairing? How to Reset the Powerline Adapter to Factory Default? Reset the Powerline devices and pair again. ![]() Once set up, move the second powerline device to where you need it. *Bring both powerline devices into the same room for configuration. ![]() *Better to plug Powerline devices into wall sockets, not different power strips. If you also cannot pair successfully when taking them in the same room, please refer to Step 2. In this case, the Powerline device may not be right for your house, so please consider other products, like range extender, access point, etc.įor how to pair, please refer to How to secure your powerline network by pairing? If the Powerline units can be paired in the same room, but when moving one to another area, the Powerline light goes out, this usually means they are plugged into different circuits, preventing them from communicating. Verify the Powerline devices are in the same electric circuit.
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